Help Center

If you access Vizi through Canvas...

  • Check Your Browser
    There are two main ways to fix this issue:
    • The simplest solution is to load the site using a different browser. The four most recognized browsers are Chrome, Firefox, Safari, and Microsoft Edge.
    • To troubleshoot your current browser clear the cookies, restart the browser, and click the link to Vizi from Canvas again.
    If neither of these options resolve the problem, submit a support ticket

If you access Vizi by logging into our site directly...

Try some of the steps below to successfully log in.
  1. Try a Different Email Address
    The login name for your account is your email address. If you have more than one email address that you regularly use, try another email to see if you setup your account under a different email.
  2. Reset Your Password
    If you cannot remember your password, you can reset it. Go to the Forgot Password page and provide your email address. An email will be sent to you that will guide you through the process to change your password.
  3. Contact Support
    If all else fails, submit a support ticket. Please provide your name, email, and the school and course (if applicable) you are trying to access. We may request additional information to verify your identity.
If you would like to have the email address changed for your account, follow these steps:
  1. If not already, log in using your existing login information.
  2. Submit a support ticket noting the new email address you would like to use.
Take note: You must be logged in first so we can confirm your identity.
There are a few things that could keep you from purchasing or registering.
  1. Make sure you are using a valid credit card. We support cards from Visa, MasterCard, American Express, Discover, JCB, and Diners Club
  2. If you are trying to use a pre-paid gift card, note that these services sometimes have restrictions that can result in being declined when purchasing access to Vizi.
  3. Our system will let you know if your card was declined. If your card was declined, please contact your credit card company to determine the reason.
If you are having trouble getting your discount code to work or it isn't showing the correct discount, please contact us by submitting a support ticket and include the code you are attempting to use.
Still running into issues or have a question not listed in our common questions and troubleshooting?

Click Here to Submit a Support Ticket